mBitcasino is a bit of a pass for us – a big pass in fact. We can’t approve our readers to play at mBitcasino. Though it has a flashy design and plenty of games including a wide variety of live casino games and a healthy-sized sportsbook, mBitcasino lands just one star because of its irresponsibly loose T&C, its reputation for having vault-like control of players’ accounts after big wins, and a welcome package that comes with more limitations than bonus credits. It did earn that one star because you can indeed play casino games with crypto at this online casino. But you’re not just playing games of chance, you’re playing at a casino of chance.
mBitcasino Customer Support: firstname.lastname@example.org
Welcome Bonus – Will Leave You Spinning
mBitcasino offers a 350 mBTC Bonus Package that just may convince you to get through the door. If you’re a dedicated slots player that is. mBitcasino’s welcome bonus package is pretty small, has a high playthrough requirement despite this, is only playable on slots games, and has flexible T&C.
The Games – Play For a Good Time, Not a Long Time
If you play online casinos for the love of the game – and not being able to withdraw winnings without a hassle – then mBitcasino is the place for you.
The Experience – Satoshi Have Mercy
mBitcasino has plenty of games to choose from and plenty of ways to interpret their Terms and Conditions.
Customer Support – They’re Friendly!
Though undoubtedly friendly and responsive, we haven’t found customer support at this casino to give clear resolutions. mBitcasino has a live chat operated 24/7 and a presence on social media accounts.
The mBitcasino Welcome Bonus
mBitcasino has a Welcome Bonus-lite if you will. Offering just up to 350 mBTC in the total package, players accepting this bonus are limited to slots and slots only. Also note – this is an opt-out bonus so if you’re not looking to get caught up spinning your way out of playthrough requirements you need to opt out of the bonus before making a deposit.
mBitcasino Welcome Bonus Deposit Funnel – 350 mBTC Bonus Package
mBitcasino isn’t currently offering any no-deposit sign up bonuses.
First Deposit –You’ll receive a 110% match bonus up to 250 mBTC or 1.5 BCH or 3 ETH or 15 LTC or 450,000 DOGE or 2500 EUR
Second Deposit –You receive a 50% match bonus up to 50 mBTC or 300 mBCH or 300 mETH or 3 LTC or 75,000 DOGE or 500 EUR
Third Deposit –You receive a 25% match bonus up to 50 mBTC or 300 mBCH or 300 mETH or 3 LTC or 75,000 DOGE or 500 EUR
mBitcasino does allow players to make deposits in different currencies to continue the three phases of the welcome bonus package. For example if a player makes a first deposit in ETH, he can then make his second deposit in Euros, Bitcoin, or any other currency that the casino accepts.
40X Wagering Requirement for the Welcome Package – a player must wager the value of a bonus claimed on mBitcasino 40 times (unless specified otherwise) before ANY amount of a player’s balance can be withdrawn. If a player requests to withdraw any of his or her balance (including the initial deposit) before the playthrough requirement is met, the bonus and any associated winnings are forfeited.
Casino Games Playthrough at mBitcasino
Bonus funds can only be used for slots games and only slots contribute to the playthrough requirements at mBitcasino. Upon chatting with the live support team, we discovered that playthrough requirements for an accepted bonus must be met before a player withdraws any funds from their account – not just bonus winnings. Until the player meets the wagering requirement, the maximum bet allowed at the casino is 0.001 BTC, 0.005 BCH, 0.005 ETH, 0.05 LTC, 1500 DOGE or 10 EUR – this maximum includes a double up wager.
Game Variety at mBitcasino
mBitcasino hosts over 900 bitcoin games. Their software providers include Amatic, Belatra, Booming Games, Betsoft Gaming, BGAMING, iSoftBet, Pragmatic Play, and Spinomenal. Here you’ll find a range of slots, including progressive jackpot slots, and a healthy variety of table games, including live hosted and high roller games. mBitcasino also hosts a large sportsbook.
Slots – with 600+ Bitcoin slots themes to choose from, you just may use that slots-only welcome package.
Sportsbook – the casino hosts a sportsbook offering players the opportunity to wager on everything from eSports to baseball to darts to F1.
The mBitcasino Experience
mBitcasino has plenty of incentives to keep players occupied – slots race tournaments, a VIP program, and a gift store offering prizes players can purchase with their loyalty points ranging in obscurity from a bottle of Jack Daniel’s or a pair of Ray-Ban’s to a DJI Phantom Quadcopter or holiday trip to the Maldives. Despite these tantalizing promises, we cannot ignore the foreboding player experience reviews we’ve found scattered across the internet since the casino’s establishment in 2014.
The Terms & Conditions of mBitcasino are loosely interpreted by the casino itself. For instance, it’s listed in the T&C that deposit bonuses are capped at the currency equivalent of $1,000. We contacted customer support and asked if this term applied to any of the deposit bonuses listed in the welcome package – since the current promotions running list bonuses that have a higher value than $1,000. We could not get a straight answer of when this term does and does not apply, but instead were caught in a 30 minute circle of back and forth with the customer support agent in which she kept redirecting us back to the page of terms and conditions we were referencing in the first place. In the end, she informed us that the term does not apply to any current bonuses, though it’s still listed as a general term. This is a big red flag to us for an online casino to operate with such ambiguity and volatility in their T&C – especially when they lack accountability in recording of customer support exchanges. We were told the only way to record these chats – one in which T&C were clarified to mean something quite different than what is written – is screenshots.
Yet again, we see the unfortunate exploitation of a grey market. Though your assets may be safe in the transparency and multiple checks and balances of an open source blockchain ledger, the online casino mBitcasino itself does not employ the same security of technology, but creates a web of capricious terms and conditions subject to change at the whim of the operator around your secure assets.
Like BitStarz, mBitcasino is owned and operated by Direx N.V. and regulated by Antillephone N.V. – all in Curacao. For more on the license and regulation of online casinos based in Curacao, see our research here.
mBitcasino has a chat window operated 24/7. They also offer support via email. We contacted live support in the chat window twice. The support window was a little glitchy, but we did receive the initial response from an agent within 5 minutes. Both agents we chatted with were friendly. The first question was a simple enough question regarding bonuses and currency and was answered quickly and thoroughly. Unfortunately, when we asked for clarification of their messy T&C, we were run in circles with no real satisfying answer.
Don’t play here. This bitcoin casino offers plenty of games and plenty of runaround when it comes to withdrawing money from your account. Your wagers should be with crypto, not with cryptic T&C.