Cloudbet is another well-designed bitcoin casino that leaves its licensing and regulation too cloudy. We can’t approve our readers to play at Cloudbet online casino or sportsbook.
Cloudbet Customer Support: firstname.lastname@example.org
Welcome Bonus – Big, but Little by Little
Cloudbet offers a sizeable 5BTC deposit bonus for new players in a deposit match of 100%. Note that the deposit bonus is credited to the player’s account incrementally as the player earns loyalty points by wagering their deposit.
The Games – A Full Casino and Sportsbook
With a full casino of slots, video poker, and table games, live games, and a sizeable sportsbook, Cloudbet has it covered.
The Experience – A Day Late and A Dollar Short
Whether mobile or desktop, Cloudbet supports a responsive and streamlined site. They boast lightning fast withdrawals, though we’ve seen this isn’t always the case.
Customer Support – Covered
Cloudbet uses a support search function, has 24/7 chat support, and an email ticket form for their support system.
The Cloudbet Welcome Bonus
Cloudbet currently promotes a big 5 BTC welcome bonus. The welcome bonus is a 100% matching bonus of the player’s first deposit – but is credited to players incrementally as players earn loyalty points. Players earn loyalty points by wagering their deposit.
Players must deposit a minimum of 0.01 BTC/BCH to be eligible for this welcome bonus. Cloudbet adds 0.01 BTC/BCH to the player’s account for every 800 loyalty points the player earns, with the maximum amount earnable at 5 bonus BTC/BCH. The player has a maximum of 365 days to earn all of the loyalty points needed to collect their bonus BTC/BCH.
The good news is, all stakes you place count towards collecting loyalty points at Cloudbet. So say goodbye to slots-only bonuses with this unique bonus collection structure. The amount of loyalty points you collect is calculated according to the size and price of your stake. As you may expect – the higher the stake, the more loyalty points you’ll collect.
Loyalty Point Collection Formulas
The Sportsbook uses the following formula to calculate loyalty points awarded to the player:
Loyalty points = stake (in mBTC) x price score (up to 1)
The price score in this formula is equal to the square root of the odds, minus one (decimal odds) and the maximum price score is 1.
And the Casino uses the following formula to calculate loyalty points:
Loyalty points = stake (in mBTC) x game score
The game score in this formula varies with the game you play. Slots do earn the most points and pretty typically, blackjack earns the lowest points. And of course, the more you play, the more points you earn.
Familiarize yourself with the terms and condition of this bonus and contact customer support for any outstanding questions before you sign up and deposit, especially since it’s a more unique structure.
Game Variety at Cloudbet
Cloudbet offers over 400 slots, over 40 different video poker games, the full run of table games, plenty of instant win, bingo, and keno games. Besides the standard online casino games they have a full live casino and a beefy sportsbook with a live in-play sports page.
Live Casino Games –Cloudbet offers players live dealer poker, sicbo, blackjack, baccarat, and roulette. Whether you want to place the minimum bet or enter a live game as a high roller, Cloudbet has plenty to offer for crypto players who also want to play live.
Slots –with just under 500 different slots games, players will find their classic go-to and a new favorite or two here. Cloudbet also hosts progressive jackpots in which they report a player won 160 BTC.
Table Games –Cloudbet has all of the classics, variations, and then some. They also offer free play of any of their table games, so you can get comfortable before you play if you’re trying something new. Play an easy round of blackjack or try a new poker game.
Sports Betting – Cloudbet hosts a sizeable sportsbook where you can bet BTC and BCH on your favorite sport or team. They also have a live page where you can watch the game and wagers play out in real time.
The Cloudbet Experience
Cloudbet has a responsive site with a great mobile version. We have found both mobile and desktop versions to be easy to navigate and fast to load. With plenty of variety in games to keep you playing, high quality live casino options, and an impressive sportsbook, Cloudbet has one of the best bitcoin casino experiences we’ve seen.
We have found multiple reports of players experiencing longer withdrawal times than Cloudbet has claimed. Most of these cases do seem to be resolved with both parties happy – though they took longer than expected. Cloudbet also seems pretty responsive to any complaints and works to thoroughly resolve any issues brought to their attention.
Cloudbet has a support team available 24/7 through a chat window and via email. They also have pretty thorough terms and conditions and FAQ that are searchable through a support button that is ever present on players’screens.
We do see improvement in that their agents are only available through email until players login and register. So if you have any questions before you register and login, you have to contact support agents through email and wait it out (but they typically don’t keep you waiting over 24 hours).
Cloudbet Licensing in Montenegro
And of course, none of this may matter to you as a player if you get your deposit and winnings stuck in your account. Take a look for yourself at the Community Manager’s profile activity on bitcointalk.org. There are multiple pages of the Community Manager responding to player’s issues and complaints. Though many complaints do seem to be eventually resolved, the fact that the player had to become vocal on a forum is not a good sign – there are also too many unresolved issues for us to be able to approve their casino.
Further, Cloudbet lists on their site that they hold a license from e-Gaming Montenegro. When asked directly for a copy of their license or more information than the limited blurb on their site, they could not supply any proof and instead redirected us back to their short mention of the license which is found through a link in their footer. No proof of license, no approval. If they do in fact hold a license from e-Gaming Montenegro, we still can’t approve this bitcoin casino as this jurisdiction is not yet reputable. Montenegro is not the list of whitelisted gambling jurisdictions of the UK Gambling Commission– which is a known and trusted standard of regulated gambling licenses.
As long as Cloudbet’s license is written in the clouds, it’s not approved.