[3/5]
BitStarz is a shining light in the bitcoin casino world. With plenty of variety to choose from in games and promotions and a responsive site that offers a seamless gaming experience, you may not even realize how fast deposit and withdrawal times are. BitStarz has a 15 second registration process and an average withdrawal time of 10 minutes. They offer weekly reload bonuses (your Mondays just got a little better) and other weekly promotions like table tournaments and slots races.
BitStarz is a multicurrency online casino and accepts Bitcoins, Bitcoin Cash, Ethereum, Dogecoin and Litecoin as well as Euro, US Dollars, Swedish Krona, Canadian Dollar, Australian Dollar, British Pound, and Norwegian Krone through a number of deposit methods, most of which support instant processing. Understandably, what goes in, must come out – if you deposit Bitcoin you withdraw Bitcoin. Players cannot withdraw a different currency than they deposit.
BitStarz Customer Support: support@bitstarz.com
BitStarz Rating
Welcome Bonus – Pretty Inviting
BitStarz offers a pretty inviting 5BTC Bonus Package. One element that is enticing is they offer flexibility in payment methods. For instance, if you wanted to make your initial deposit in BTC and your second deposit in your fiat currency, you’re still eligible to collect all stages of the welcome package that you qualify for.
The Games – Wide Variety & Weekly Promotions
BitStarz hosts hundreds of games, where you can play live dealer games in real-time, enter a slots race or table game tournament, or just sit down for a few hands of blackjack.
The Experience – Fast & Easy
This bitcoin casino has a thoughtful aesthetic with an easy to navigate layout responsive across all devices. It’s easy to tell that the founders of this online casino are players themselves. You won’t need to go searching for the T&C, info button, or support chat window here – it’s all laid out for you so you can focus on your play.
Customer Support – I Wanna Hold Your Hand
All BitStarz agents must have a required 3 year of experience in the industry. Their ratings prove this experience. We found them to be responsive, friendly, and thorough.
The BitStarz Welcome Bonus
BitStarz offers a pretty hefty bonus to get you started at this promotion heavy casino.
BitStarz Welcome Bonus Deposit Funnel – 5BTC Bonus Package
Players receive a no deposit bonus of 20 free spins just for signing up.
First Deposit –You receive a 100% match bonus up to 1BTC + 180 free spins to play Boomanji, Fruit Zen, or Wolf Gold
Second Deposit –You receive a 50% match bonus up to 1 BTC
Third Deposit –You receive a 50% match bonus up to 2 BTC
Fourth Deposit –You receive a 100% match bonus up to 1 BTC
BitStarz also allows players to continue collecting tiers of the bonus package in different currencies. For example if a player makes a first deposit of BTC, he can then make his second deposit in a fiat currency, Litecoin, or any of the other currencies the casino accepts.
40X Wagering Requirement – a player must wager all bonuses on BitStarz 40 times (unless specified otherwise) before the winnings associated with the bonus can be withdrawn.
Casino Games Playthrough at BitStarz
Not all wagers contribute to the wagering requirement equally, but do so with the following percentages:
Slots contribute 100%
Bloodsuckers, Bloodsuckers touch, Kings of Chicago, Simsalabim, Zombies, Jack Hammer 2, Jack Hammer 2 touch, Demolition Squad, Steam Tower, Reel Rush, Reel Rush touch, Muse: Wild Inspiration, Victorious, Victorious touch, Ghost Pirates, Johnny the Octopus and Mega Gems contribute 50%
Jackpot 6000, Mega Joker, Gypsy Rose and Safari contribute 75%
Table Games contribute 5%
Video Poker contributes 5%
Live Games do not contribute.
These games do not contribute to completing a wagering requirement: Immortal Romance, Aliens, Mega Moolah, Ragnarok, Pocket Dice, Lucky Angler, Eggomatic, Big Bang, The Dark Knight, Peek-A-Boo, Tomb Raider, The Dark Knight Rises, Forsaken Kingdom, Scrooge, Secret of the Stones, Terminator 2, Champion of the Track, Robin Hood, Tomb Raider 2, Queen of Gold and Castle Builder.
Game Variety at BitStarz
As a multicurrency online casino (BitStarz accepts multiple cryptocurrencies and many fiat currencies), BitStarz offers players more than 1000 games to choose from. As far as games where players can wager Bitcoin, they offer a variety of live casino games, every flavor of poker, plenty of table games, and over a hundred versions of slots. Note that not all games listed on their main menu accept Bitcoin wagers.
Live Casino Games –whether you play with cryptocurrency or your national currency, BitStarz has plenty of live games to choose from. They offer multiple versions of baccarat, blackjack, and roulette.
Slots –with 100+ Bitcoin slots from which to choose, BitStarz will have a theme for you (or two).
Table Games –BitStarz offers baccarat, Punto Banco, American Roulette, European Roulette, and a wide variety of poker and blackjack.
BitStarz even throws in some extra games you won’t find on a land-based casino floor like Scratch Dice and Minesweeper. Yes, you can now bet BTC on Minesweeper.
The BitStarz Experience
BitStarz hosts an easy to navigate, responsive site, with more than enough promotions and variety to keep any player happy. Not to mention, BitStarz has speedy deposits, fast withdrawals, and a friendly, experienced team of support agents ready to help you with any issue should one arise.
We do see some opportunity for BitStarz to improve in their communication of which games are for BTC players and which games are for fiat players. If potential BTC players could use some sort of search function to make sure their games of choice are offered in BTC before registering with the casino, they may be able to pull a few more of us in. Otherwise, this bitcoin casino is one of the most player friendly that we’ve seen.
Customer Support
With self-proclaimed “support heroes”, BitStarz requires that any agents working their support lines already have at least 3 years of experience in the industry. Their agents have a thorough understanding of not just the BitStarz platform, but the online casino industry itself as well as cryptocurrency transactions. BitStarz has agents fluent in English, Swedish, and Russian. The site offers 24/7 live chat support as well as an email address to reach support agents: support@bitstarz.com.
BitStarz is so confident in their support team that they open the chat sessions up to user reviews and have pulled in a more than satisfactory grade. Around 87% of players who have chatted with agents were satisfied. The typical response time is within 46 seconds, so you won’t waste time sitting on an empty chat box with an unresolved issue. We personally contacted BitStarz Live Chat twice, had a response instantly both times, and a friendly person on the other line who thoroughly answered all questions.
Why Doesn’t BitStarz Get All The Stars?
For such a well designed site that gives players plenty of flexibility, we don’t give all our stars because BitStarz possibly allows for too much flexibility themselves. When it comes to licensing and registration of this online casino, things get much less transparent than the crystal clear accountability we seek with blockchain. Yes, the operator of BitStarz, Direx N.V., is registered in Curacao to operate online casinos and you can verify the registration of the company at the Curacao Chamber of Commerce & Industry website. But when it comes to licensing – the regulation of the casino itself – things get murkier. With licensing and registration for online casinos, think of it this way: anyone can register a car, but it takes a licensed (and tested) person to operate that car.
The Curacao government does not license and regulate the operation of online casinos, but leaves that responsibility to a third party. In the case of BitStarz, the supervising body is a company known as Antillephone N.V. – a company that is accused of leaving its online gambling sublicensees recklessly unsupervised. Multiple players at BitStarz have reported that winnings and deposits were not released to them upon their request when attempting to withdraw large sums. Most players seem to have a fine time at this casino until bankrolls get big. Then again, you can dig up a reported ‘scam’ for just about any online casino out there whether it’s a valid claim, a player trying to scam the casino themselves, or another group trying to give bad press – it’s nearly impossible to tell who’s behind the avatar.
That said, from our point of view, any online casinos registered and licensed in Curacao should be viewed as a greater risk. But until cryptocurrencies are recognized by more accountable casino regulating bodies, we can only play with what we’ve got.
Conclusion
Besides the Curacao complication, BitStarz is one of the best bitcoin casinos out there. They offer players variety, design, flexibility in payments, speed, and dedicated customer support. The only thing to look out for is once you’ve deposited, the weekly promotions they offer will make you want to stay. Oh – and if you win too big, you may have to chase an absentee regulator.