1/5
With a huge selection of games and a wide variety of cryptocurrencies accepted, FortuneJack’s strength is variety. Otherwise, any time spent at this bitcoin casino is in itself a bit of a gamble as we have found them to have an absentee Live Support system, vaguely written terms and conditions, and a subpar site layout with touch and go responsiveness.
Cryptocurrencies Accepted: Bitcoin, Bitcoin Cash, Dash, Dogecoin, Litecoin, Ethereum, Monero, and Zcash
Fiat Currencies Accepted: None
Open Since: 2014
FortuneJack Customer Support: support@fortunejack.com
FortuneJack Rating
Welcome Bonus – A Big Welcome, A Long Goodbye
FortuneJack is currently running a promotion with a 5 BTC + 250 Free Spins Welcome Bonus. If you are a slots player, this could be a great way to get some extra Bitcoin in your bankroll. But only if you play slots.
The Games – Plenty to Choose From
A wide variety in games, themes, styles, and whether or not they load.
The Look – Debonair or Not All There?
Not the easiest site to navigate, FortuneJack’s seemingly endless gaming options does have a handy search function.
Customer Support
Again, we see variety in response time, accessibility, and thoroughness. In addition to our own experience, this seems to be the case according to user feedback posted in forums.
The FortuneJack Welcome Bonus
FortuneJack welcome bonuses are stingy at best. Boasting a big 5 BTC bonus package, FortuneJack does not boast the fact that bonus funds can only be used to wager on slots, only used once the player’s deposited funds are depleted, and only withdrawn once the bonus funds are played to meet the wagering requirement. These last two points are written in the Terms and Conditions, but the fact that bonuses can only be used to play slots was not apparent until chatting with a customer support agent.
FortuneJack Welcome Bonus Deposit Funnel
5 BTC Bonus Package + 250 Free Spins
First Deposit –You receive a 110% match bonus up to 1.5 BTC + 250 free spins
Second Deposit –You receive a 50% match bonus up to 1 BTC
Third Deposit –You receive a 50% match bonus up to 1 BTC
Fourth Deposit –You receive a 100% match bonus up to 1.5 BTC
40X Wagering Requirement – a player must wager bonus money 40 times on FortuneJack (unless specified otherwise) before the winnings associated with the bonus can be withdrawn.
Casino Games Playthrough at FortuneJack
Wagers made on games often contribute to the wagering requirement differently. But at FortuneJack, only wagers placed on slots count towards your wagering requirement.
Accepted slots games contribute towards the wagering requirement 100%, but the following slots are excluded from contributing to the wagering requirement at all: Immortal Romance, Ragnarok, Peek-A-Boo, Forsaken Kingdom, Tomb Raider, Tomb Raider 2, Queen of Gold, Castle Builder, Dr. Jekyll & Mr. Hyde, Craps, Scrooge, Mega Moolah, Mega Spin Slots, Dragon’s Myth, Pinocchio, and MP Max Damage and the Alien Attack.
This was not entirely clear in the terms and conditions listed on the site, but after chatting with an online agent, she informed me that indeed only slots contribute to the wagering requirement.
Game Variety at FortuneJack
FortuneJack has no shortage of game choices. The site boasts a wide selection of live games, video games, dice, slots, and even lottery games.
Live Casino Games – With almost 40 different live dealer games, you can press your luck at baccarat, blackjack, sicbo, roulette, and more.
Poker – FortuneJack offers over 30 different poker games including video and live.
Slots – with slots games coming from ten different developers, FortuneJack has plenty to choose from. That is, if the game loads. We got multiple “Game is not available” or “Please wait…” page notifications when attempting to click into games.
Table Games – FortuneJack offers baccarat, Punto Banco, multiple versions of roulette, and cards.
The Experience
FortuneJack’s debonair gentleman in the logo doesn’t quite translate to a less than smoothly operating site. With a ticker at the bottom of the screen listing off recent winners, you get the idea you may be about to find your own fortune. Until you realize the tickers scrolls through the same few winners on repeat – day after day. The menus send you to odd lists of games, for example if you click on “Dice” you are sent to a matrix with one dice game as well as an odd mix of table games and slots. What’s more, and arguably more crucial, is the formatting of the site’s Terms and Conditions is erred in a way that leaves the terms vague and the reader without concise answers.
Customer Support
Expect FortuneJack’s customer support to be touch and go. Multiple times when clicking into the Live Support chat box, we received a message saying agents were not available. When we did open the box when agents were available, we received notification that we were first in the queue with an estimated wait time of 1 minute. We waited about 10 minutes before chatting with an agent. Shortly after our messaging conversation ended, there were yet again no agents available.
Players on Bitcoin casino forums seem to have similar experiences with customer support at FortuneJack. Some players have reported it taking as long as two weeks, with subpar communication, for winnings to be credited. This is an especially sensitive issue to have when dealing with a currency that can be relatively volatile – changing value often within that time period.
Support email: support@fortunejack.com
There is no phone number listed.
Conclusion
Do you feel lucky? Our review of FortuneJack has left us understanding that when you deposit at this online casino, the game you choose isn’t the only gamble you’re making. But to each his own. If variety of games is what you’re looking for, then this could be the Bitcoin casino for you. Or, if slots are your game, their welcome package may be enticing. Just make sure to read the Terms and Conditions thoroughly and don’t hesitate to reach out to their support staff to clarify.